Anti-Money Laundering Policy

1. Introduction

We have a zero tolerance approach to money laundering, terrorist financing and other financial crime. Preventing misuse of our platform is a core obligation and a legal requirement. This policy explains how we identify, manage and report activity that could facilitate criminal proceeds or the financing of terrorism.

This policy is based on applicable anti‑money laundering laws, the requirements of our gaming licence and recognised international standards. It forms part of our Terms and Conditions; by registering an account and using our services you accept and agree to comply with this policy.

2. What is money laundering?

Money laundering is a process designed to hide or legitimise proceeds from unlawful activity. In plain terms it includes:

• concealing the illegal origin of funds to make them appear legitimate;
• converting, transferring or moving criminal proceeds to obscure their source;
• acquiring, holding or using property that is the result of criminal activity, with knowledge of its origin;
• assisting, facilitating or attempting any of the above.

Terrorist financing — providing or collecting funds for terrorist acts or organisations — is treated within the same framework of financial crime and is equally prohibited. These rules apply irrespective of where the underlying wrongdoing occurred.

3. Your obligations as a player

When you register and use our services you confirm and agree that:

• all registration and account information you provide is true, accurate and kept up to date;
• you are of legal age to gamble in your jurisdiction and otherwise entitled to use our services;
• you play for your own benefit and not on behalf of any other person or entity;
• any funds deposited into your account come from lawful sources;
• you will maintain only one account in your name and will not transfer, sell or share account access with others;
• you will promptly provide any information or documents we request under this policy to verify identity, source of funds or other necessary checks.

Failing to meet these obligations may result in restrictions, delays to withdrawals or account closure.

4. Customer verification (due diligence)

We verify the identity of every player to protect both you and our platform against fraud and financial crime. Verification helps confirm that accounts are genuine, that payment methods are owned by the account holder, and that funds are lawful.

We may request any of the following documents or information:

• a valid government‑issued photographic identity document (for example, passport or national identity card);
• a recent proof of address (for example, utility bill or bank statement);
• proof of ownership or control of the payment method used (for example, a screenshot from an e‑wallet account or a copy of a card statement);
• a recent photograph or selfie, sometimes combined with holding the ID beside your face;
• a source of funds or source of wealth declaration, together with supporting documents (for example, payslips, tax documents, sale agreements or bank statements).

Verification will be required:

• before the first withdrawal from an account;
• when deposits or withdrawals reach certain levels, including where transactions appear linked;
• when we detect activity that raises suspicion of money laundering or fraud;
• when previously supplied information is incomplete, inconsistent or out of date;
• at any other time we reasonably consider necessary for compliance.

If you do not provide the requested documents within the period we specify, we may restrict deposits, suspend wagering, place holds on withdrawals or close the account. Verification may be carried out with the assistance of a regulated identity verification provider.

5. Enhanced due diligence, PEPs and sanctions

Where risk is higher, we carry out additional checks. Higher risk can arise for a variety of reasons, including political exposure, sanctioned status, certain payment methods, or unusual account activity.

Examples of enhanced measures include:

• requesting documented evidence of source of funds and source of wealth (for example, employment income, business receipts, proceeds from a legitimate sale, inheritance or long‑term savings);
• obtaining additional information about occupation, employer, business ownership and the likely pattern and size of play;
• requiring senior compliance approval before continuing the business relationship;
• applying closer ongoing monitoring of account activity.

All players are screened against applicable sanctions lists and politically exposed person (PEP) lists at registration and on an ongoing basis. A sanctions match will result in immediate freezing of the account and funds while we comply with our legal obligations. Residents of restricted or sanctioned jurisdictions listed in our Terms and Conditions are not permitted to open an account.

6. Transaction monitoring

We monitor accounts and transactions on an ongoing, risk‑based basis using automated systems supplemented by manual review. Monitoring is designed to spot patterns consistent with money laundering or other misuse.

Examples of activity that may trigger review include:

• rapid deposits followed by withdrawals with little or no gameplay;
• use of multiple payment methods or accounts for deposits and withdrawals that does not match your profile;
• frequent or unexplained changes to personal or payment details;
• multiple accounts or suspected collusion between accounts;
• wagering or transaction patterns inconsistent with declared income or occupation;
• refusal or reluctance to provide requested information.

When activity is flagged, we may ask for additional information or documents. While we review an account, we may restrict transactions or place funds on hold.

7. Deposits and withdrawals

To protect you and to prevent misuse, our requirements for deposits and withdrawals are:

• Withdrawals are available only to verified accounts. We will not release funds until identity and relevant documentation have been satisfactorily confirmed.
• Wherever reasonably possible, withdrawals are returned to the same payment method used for the deposit.
• Deposited funds are expected to be used for gameplay. Withdrawals of deposits that have not been wagered may be refused or returned to the original source of payment.
• The holder of the casino account must also be the holder of the payment method used. We do not accept third‑party payments.
• We do not accept or process cash payments.

These measures help ensure that funds move in a secure and traceable manner.

8. Reporting and consequences

We are legally obliged to report suspicious activity to the competent authorities. When such a report is made, the law may prohibit us from informing you that a report has been submitted.

If we suspect money laundering, terrorist financing, fraud or a breach of this policy, we may take one or more of the following actions:

• delay, decline or reverse transactions;
• freeze or withhold funds pending verification or instructions from the authorities;
• suspend or close your account and prevent further access to the service;
• return funds to the source of payment where no suspicion of criminal activity exists and where this is permitted by law;
• comply with any instructions issued by the relevant authorities.

These steps are taken to satisfy legal obligations and to protect our customers and the integrity of our service.

9. Record keeping

We retain identification documents, transaction records and supporting documentation securely for the period required by law after the end of the business relationship. Records are retained to enable reconstruction of individual transactions and to meet regulatory and legal requests.

Personal data is processed in accordance with our Privacy Policy and is shared only where required by law, with the competent authorities, or with service providers who assist us in meeting our compliance obligations.

10. How we manage this policy

• A designated compliance officer oversees the implementation of this policy, due diligence processes, monitoring and reporting obligations.
• We apply a risk‑based approach, assessing risks related to customers, countries, products and payment channels and adjusting controls accordingly.
• All relevant staff receive regular anti‑money laundering training to ensure awareness of obligations and detection of suspicious activity.
• We work only with payment service providers and partners that maintain effective AML controls.
• This policy and our controls are reviewed regularly and updated in response to changes in law, regulation and assessed risk.

11. Contact us

If you have questions about this policy or about verification checks on your account, please contact our customer support team via live chat or by email. Our support team will explain the documentation we need and the steps required to complete any checks.