KYC Policy

1. Introduction: why we verify our players

Know Your Customer (KYC) means confirming who our players are. We carry out identity and verification checks so that you, and all other customers, can play in a safe, transparent environment.

The purposes of KYC are to:

• confirm your identity and that you meet the legal age for gambling;
• ensure payment methods belong to you and are not stolen or misused;
• prevent fraud, money laundering and other financial crime;
• protect you and other players from underage gambling and account misuse;
• meet our legal and regulatory obligations.

This KYC Policy is part of our Terms and Conditions and operates together with our Anti‑Money Laundering (AML) Policy. It explains what we will ask for, why we ask for it, how to provide it and what happens if verification is not completed.

2. Your consent to verification

By registering an account with us you authorise us to carry out identity, address and contact checks as required. We may perform checks at our discretion and may also act when required by regulators, payment providers or other authorised third parties.

You agree that we can request documents and information at any time. If we ask for verification you must provide the requested documents or your account may be temporarily restricted or suspended until checks are completed satisfactorily.

3. Information you provide at registration

When you register you are required to provide accurate information about yourself, including:

• first and last name;
• date of birth;
• full residential address;
• email address;
• mobile phone number (which may need to be confirmed);
• account currency.

This information must be true, accurate and match the identity documents you supply. You must keep these details up to date and notify us promptly of any changes.

4. When we ask for verification

We may request verification:

• before your first withdrawal;
• when deposits or withdrawals reach certain levels, including checks of the source of funds for larger sums;
• within a stated period after registration if requested;
• before a first deposit where required by our payment partners;
• when your chosen withdrawal method differs from the deposit method;
• when account activity is unusual, suggests possible fraud, or information provided appears inaccurate or out of date;
• at any other time at our discretion.

These checks are standard across the industry and help us protect your funds and personal data.

5. Documents we may request

We may ask you for one or more of the following documents. Each request will include clear guidance on acceptable items and how to upload them.

• Proof of identity
  A valid government‑issued photo ID such as a passport, national identity card or driving licence showing full name, photo, date of birth and nationality.

• Proof of address
  A recent utility bill, bank statement or official government letter in your name showing your full residential address.

• Selfie or liveness check
  A live photo of you holding your ID, or completion of an automated liveness check, to confirm the document belongs to you.

• Proof of payment method
  For card payments: a photo of the card with only the first and last few digits visible and the security code covered. For e‑wallets or bank transfers: a screenshot or statement that demonstrates the account belongs to you.

• Source of funds / source of wealth
  Payslips, bank statements or other documents demonstrating the legal origin of the funds, requested for larger transactions or higher‑risk cases.

We may request additional documents where needed. In exceptional cases we may ask for original or certified copies for review.

6. Document requirements

To be accepted, documents must meet the following standards:

• Valid and unexpired.
• Supplied in colour and clearly readable.
• All four corners of the document visible in a single image.
• Details must exactly match the information in your account.
• Documents must not be edited, cropped or altered; edited documents will be rejected.
• Files may be uploaded in common image or PDF formats.
• You may obscure information not needed for verification, but your name, date of birth, nationality and photograph must remain visible.

Documents that do not meet these requirements will be returned for resubmission.

7. How to complete verification

Follow these steps to complete verification quickly:

1. Log in and open the verification section of your account, or follow the secure verification request we send you.
2. Choose the country and document type, if prompted.
3. Upload the required document images and provide a selfie or complete the liveness check.
4. Check that the details you submit are accurate and then submit the files.
5. Track the verification status in your account and await our notification.

Some checks may be performed electronically using a regulated identity verification provider. If an automated check fails, we will ask you to upload documents manually.

8. How long verification takes

We review documents as quickly as possible once all required items are received. Straightforward electronic checks are completed rapidly; manual reviews or complex cases will take longer.

We are not responsible for delays caused by incomplete, unclear or incorrect documents, or by external parties such as payment providers or banks.

9. Verification and withdrawals

Withdrawals are available only to verified accounts. Pending withdrawals may be put on hold until verification is complete.

Where possible, withdrawals are returned to the same payment method used for deposits, and that method must belong to the account holder. We will provide clear information about payment timing and any further checks required before funds are released.

10. If verification is not completed or information is false

If you do not provide documents within the period we specify, your account may be restricted: you may be prevented from depositing, withdrawing or placing bets until verification is finalised.

If the information you provide is false, misleading or inconsistent with provided documents, or if documents show signs of forgery, we may close the account, cancel transactions and void winnings in accordance with our Terms and Conditions.

If we suspect fraud—such as use of third‑party payment methods, repeated chargebacks or document forgery—we may suspend the account while we investigate and take any necessary action.

11. Underage players

If we discover that an account holder is under the legal age for gambling, the account will be closed. Bets will be voided and winnings will be cancelled. Any amounts already withdrawn must be returned, and deposits will be handled as required by applicable law. We will take all reasonable steps to prevent underage gambling and will cooperate with relevant authorities where necessary.

12. Keeping your information up to date

You must inform us promptly of any change to your personal details, including name, residential address or payment method. We may request re‑verification if documents expire or when circumstances change.

Periodic re‑verification is a normal part of our compliance program and ensures records remain current and accurate.

13. Data protection

We treat your documents and personal data with strict confidentiality. Documents are stored securely and encrypted, used only for identity verification and legal compliance, and shared only with our verification provider, payment partners or authorities where required by law.

All processing of personal data is carried out in accordance with our Privacy Policy and applicable data protection law. You have the rights set out in our Privacy Policy regarding access, correction and deletion of your personal data subject to any legal or regulatory obligations we must meet.

14. Restricted countries and eligibility

Persons located in restricted territories listed in our Terms and Conditions are not eligible to open an account. We reserve the right to decline, restrict or close accounts at our discretion in line with our AML Policy and regulatory obligations.

15. Contact us

If you have questions about verification, need help uploading documents, or want to check the status of a submission, please contact our customer support team via live chat or email for assistance. Our team can explain the documents required, the acceptable formats and guide you through the process.