Privacy Policy

1. Introduction

This Privacy Policy explains how we collect, use, share and protect the personal data you provide when you use our website, apps and services. It describes the types of personal information we process, why we process it, who we share it with and the choices and rights you have.

By using our services you acknowledge this policy and accept that it forms part of our Terms and Conditions. If you do not agree with the way we handle your personal data, please do not use our services and contact customer support for help closing your account.

2. Who we are

We are the data controller responsible for processing the personal data collected through our services. We have appointed a data protection officer to oversee compliance with data protection standards. You can reach the data protection officer through our customer support channels (for example live chat or the support form) if you have questions about this policy or wish to exercise your privacy rights.

3. What personal data we collect

We collect different types of personal data depending on how you use our services. The main categories are listed below with examples of the information included in each category.

• Identity data:

  • Full name, username, date of birth, gender, nationality.
  • Government ID or passport number and copies of identity documents collected for verification.

• Contact data:

  • Residential address and proof of address documents.
  • Email address and telephone number.

• Financial data:

  • Payment card or bank account details (processed by payment providers).
  • Transaction history, deposits, withdrawals and related records.
  • Source of funds or wealth documentation where required by verification checks.

• Gaming data:

  • Bets placed, games played, stakes, wins and losses.
  • Bonus activity, wagering history, limits set and responsible‑gambling settings.

• Technical data:

  • IP address, device type, operating system, browser type and version.
  • Approximate location based on IP, login timestamps and connection logs.

• Communications:

  • Messages with customer support, live chat transcripts and call recordings when provided.

• Marketing preferences:

  • Your choices about receiving promotional messages and the channels you prefer.

We do not intentionally collect special categories of personal data (for example health information, religious or political views). If you voluntarily disclose such information in messages or documents, we will treat it as personal data and protect it appropriately, but we will not require it for account opening.

4. How we collect your data

We gather personal data in the following ways:

• Directly from you:

  • When you register an account, complete your profile, verify your identity, make deposits or withdrawals, place bets, or contact customer support.

• Automatically:

  • When you interact with our website or apps. We use cookies and similar technologies to record technical information, usage patterns and preferences.

• From third parties:

  • Payment service providers and banks for payment processing.
  • Identity verification and anti‑fraud providers used to confirm identity, age and to screen against sanctions or adverse lists.
  • Public sources and commercially available databases.
  • Affiliates and marketing partners when you sign up through an affiliate link or provide consent for partner marketing.

By registering an account, you agree that we may carry out identity, age, anti‑fraud and security checks using third‑party services as part of our verification and compliance procedures.

5. Why we use your data and the legal basis

We process your personal data to provide our services, to meet legal obligations and to protect our business. For each purpose we show the legal basis for processing in brackets.

• Creating and managing your account and delivering games and related services (performance of a contract).
• Processing deposits, bets, winnings and withdrawals and administering financial transactions (performance of a contract).
• Verifying identity and age, preventing money laundering and terrorist financing, and complying with licence conditions and lawful requests from authorities (legal obligation).
• Preventing fraud, cheating, multiple accounts and other abuse; securing our systems and investigating suspicious activity (legitimate interests / legal obligation).
• Monitoring play and applying limits, timeouts or exclusions to protect players and meet responsible‑gambling requirements (legal obligation / legitimate interests).
• Providing customer support and handling enquiries and disputes (performance of a contract / legitimate interests).
• Improving our services, analysing trends and usage, and carrying out testing and research to enhance the product (legitimate interests; where non‑essential cookies are used this will be subject to your consent).
• Sending marketing and promotional offers where you have given consent (consent).

We only use personal data for purposes compatible with those listed above and where we have a valid legal basis for doing so.

6. Automated decision‑making and profiling

We use automated tools and risk‑scoring systems to detect fraud, money‑laundering risk and signs of problem gambling, and to prioritise customer support cases. Where you have consented to receive marketing, we may use automated profiling to tailor promotional offers to your preferences.

Significant decisions that have a legal or similarly significant effect on you are reviewed by our staff. Where applicable law gives you the right to request human intervention, you can ask for a human review of automated decisions by contacting our data protection officer through customer support.

7. Who we share your data with

We share personal data only with parties that have legitimate reasons to process it for the purposes outlined above. Recipients include:

• Payment service providers, banks and card processors for transaction processing.
• Identity verification, sanctions screening and fraud prevention providers.
• Game providers and platform or technology suppliers who operate games and provide service functionality.
• Hosting, IT, maintenance, analytics and customer support service providers that operate infrastructure on our behalf.
• Marketing service providers where you have consented to receive promotional material.
• Companies within our group for internal administration and compliance where relevant.
• Regulators, courts, law enforcement and other public authorities when required by law or to respond to lawful requests.

We do not sell personal data. All service providers and partners act under contractual arrangements requiring them to protect personal data and to process it only on our instructions.

8. International data transfers

Some recipients of personal data may be located in countries outside the place where you live. We only transfer data internationally where there is an adequate level of protection or where appropriate safeguards are in place to protect your personal data, such as contractual protections approved for cross‑border transfers. We take steps to ensure that transfers are limited to what is necessary and that your rights remain enforceable.

9. How long we keep your data

We retain personal data only for as long as necessary to fulfil the purposes described in this policy and to meet our legal and regulatory obligations.

• Data needed to maintain your account, process transactions and resolve disputes is kept for the lifetime of the account and for any additional period required by financial and anti‑money laundering laws after the account is closed.
• Data used for marketing is retained until you withdraw consent or object to processing.
• Analytical and anonymised records that cannot be linked back to an identifiable person may be retained longer for statistical purposes.

After the retention periods expire, personal data is securely deleted or irreversibly anonymised.

10. How we protect your data

We apply appropriate technical and organisational measures to protect personal data against accidental loss, unauthorised access, destruction or disclosure. These measures include:

• Encryption of sensitive data in transit and, where appropriate, at rest.
• Secure servers and controlled physical access to systems.
• Access controls that limit data access to authorised staff on a need‑to‑know basis.
• Regular security reviews, vulnerability testing and system monitoring.
• Formal incident response procedures to investigate and contain data breaches and, where required, to notify affected individuals and supervisory authorities.

You also play a role in keeping your data safe: keep your login credentials confidential, choose a strong password and enable two‑factor authentication if available.

11. Marketing communications

We send promotional emails, SMS messages or push notifications only where you have given consent. You can withdraw consent or change your marketing preferences at any time:

• Use the opt‑out or unsubscribe option included in each marketing communication.
• Update your preferences in your account settings.
• Contact customer support to request removal from marketing lists.

If you enter a self‑exclusion, cooling‑off or similar protection period, you will not receive marketing communications while the restriction is active.

12. Cookies

We use cookies and similar technologies to support essential site functions, remember your preferences, perform analytics and, where you have consented, to personalise marketing. Essential cookies are required for the service to function. Non‑essential cookies for analytics and marketing are only used with your consent.

For details on the categories of cookies we use and how to manage or withdraw consents, see our Cookie Policy.

13. Your rights

You have a range of rights concerning your personal data. Each right is explained briefly below:

• Access: You can request access to the personal data we hold about you and receive a copy.
• Rectification: You can request correction of inaccurate or incomplete personal data.
• Deletion: You can request deletion of personal data where we are not legally required to retain it (for example, certain verification and transaction records necessary for legal compliance).
• Restriction: You can request that we restrict processing of your data in certain circumstances.
• Objection: You can object to processing for reasons related to your particular situation, including profiling for marketing.
• Portability: You can request a copy of personal data you provided in a structured, commonly used and machine‑readable format.
• Withdraw consent: You can withdraw consent to processing at any time without affecting processing carried out prior to withdrawal.
• Complaint: You have the right to lodge a complaint with the competent data protection authority.

To exercise any of these rights, contact our data protection officer via customer support. We may ask you to verify your identity before we process your request. We will respond within the time limits set by applicable data protection laws.

14. Protection of minors

Our services are intended only for adults who are of legal gambling age. We do not knowingly collect personal data from minors. If we identify or become aware that we have collected personal data of a minor, we will delete that data as soon as possible and take steps to prevent further use. Parents or guardians should contact customer support if they believe a minor has provided us with personal data.

15. Third‑party websites

Our website and apps may contain links to third‑party websites, games or services operated by others. We do not control and are not responsible for the privacy practices of third parties. When you follow links to other sites, their privacy policies and terms of use apply.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or data processing practices. When we make significant changes, we will notify you by email or by placing a notice on our website before the new policy takes effect. We encourage you to review this policy periodically to stay informed about how we protect your personal data.

17. Contact us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact our customer support team or the data protection officer via the available support channels (for example live chat or the support form). Our team will help you with requests, provide guidance on privacy concerns and explain our procedures for handling personal data.