Responsible Gambling

Gambling should be a form of entertainment, not a way to make money, pay debts or solve personal problems. Most people can enjoy a few spins, a match or a bet without harm, but sometimes play can become risky. We are committed to keeping gambling safe and enjoyable for everyone who uses our services. That means giving you clear information, tools you can control yourself, strong protections for minors and vulnerable people, and direct guidance to professional help when it’s needed.

If you ever feel uncertain about your gambling, you’re not alone. We’re here to support you with practical measures and compassionate advice so you can take control on your terms.

Understanding the risks

• The house has a mathematical edge over time: games are designed so outcomes favour the operator in the long run. Short-term wins happen, but they don’t change the underlying odds.
• Outcomes are random and independent: past results don’t influence future ones, so no system can guarantee consistent winnings.
• Chasing losses increases risk: trying to recover lost money usually makes losses larger.
• Excessive gambling can cause financial harm and debt.
• It can also trigger stress, anxiety and sleep problems.
• Relationships, work and daily responsibilities can suffer when gambling gets out of control.

Signs that gambling may be becoming a problem

Watch for changes in how gambling affects your time, money, control and emotions:

• Spending more time gambling than you intended or planning sessions that overrun.
• Regularly spending more money than you planned or than you can afford.
• Repeatedly trying to win back losses (chasing).
• Borrowing money, selling possessions or using funds meant for bills to gamble.
• Hiding gambling activity or lying about how much you play.
• Feeling restless, irritable or unable to cut down when you try.
• Gambling to escape stress, anxiety, boredom or other problems.
• Letting gambling replace hobbies, work or family commitments.
• Constantly thinking about gambling, upcoming bets or recent losses.
• Feeling guilty or ashamed about your gambling behaviour.

Recognising one or two of these signs doesn’t necessarily mean you have a serious problem, but it’s a good moment to pause, review your habits and consider using our support tools.

Self-assessment test

Answer yes or no to the following questions about your gambling in the past year.

1. Have you spent more time gambling than you intended? (Yes / No)
2. Have you spent more money on gambling than you can comfortably afford? (Yes / No)
3. Have you tried to win back money you lost by gambling more? (Yes / No)
4. Have you borrowed money or sold things to gamble? (Yes / No)
5. Have you hidden your gambling or lied about it to others? (Yes / No)
6. Have you felt restless, irritable or anxious when trying to cut down? (Yes / No)
7. Do you gamble to forget worries or to feel better emotionally? (Yes / No)
8. Has gambling caused problems at work, school or in relationships? (Yes / No)

If you answer "yes" to three or more questions, we strongly recommend using our responsible gambling tools and contacting a professional support organisation. Even if you answer "yes" to one or two, consider setting limits or speaking to someone you trust.

Tips for staying in control

Before you play

• Set a strict budget you can afford to lose and stick to it. Treat that money as entertainment expense.
• Decide in advance how long you’ll play and set a time limit.
• Never use money allocated for essentials—rent, bills, groceries or savings.

While you play

• Take regular breaks; step away from the screen and check in with yourself.
• Don’t chase losses. If you’re losing, stop and accept it as part of the game.
• Avoid gambling when you’re upset, tired, stressed or under the influence of alcohol or drugs.
• Keep track of your real spending using your account history and personal notes.

After you play

• Review your session honestly: did you stick to your limits? How did it feel?
• Balance gambling with other activities you enjoy—exercise, social time, hobbies.
• If you notice a pattern of overspending or emotional dependence on gambling, use our tools or contact support.

Our responsible gambling tools

Tools are available in the Responsible Gambling section of your account or on request via customer support. You control these settings and we’ll help you apply them.

Deposit limits

Set daily, weekly or monthly deposit caps to control how much you add to your account. A decrease takes effect immediately; an increase or removal takes effect only after a waiting period to prevent impulsive decisions. You can change these limits at any time, and our team can help if you need assistance.

Loss and wager limits

Limit how much you can lose or how much you can stake over a chosen period. Once a limit is reached, play is restricted until the period resets. Changes that lower limits are applied immediately; requests to raise or remove limits are subject to a waiting period to protect you from rash choices.

Session time limits and reality checks

Set a maximum session length and/or receive regular reminders that show how long you’ve been playing and how much you’ve wagered. These reality checks help you decide whether to continue or take a break, and they can be customised to suit your routine.

Cooling-off (take a break)

Choose a short break for a period of your choice. This takes effect immediately and cannot be shortened; during the break you cannot play, deposit or receive marketing messages. The account reactivates automatically when the period ends. Cooling-off is useful if you want time to reflect without permanent change.

Self-exclusion

If you need a long-term solution, self-exclusion lets you close access to all our gambling products for an extended period, up to permanent. It takes effect immediately, cannot be cancelled or shortened, and stops all marketing. After the agreed period ends, the account can be reactivated only on your written request following a waiting period. Self-excluded players must not open new accounts; we take reasonable measures to prevent this, but we cannot be held responsible if someone deliberately circumvents exclusion.

Cooling-off or self-exclusion: which one to choose?

Cooling-off is a short, immediate pause to help you step back and reset. Use it when you want a break but expect to return. Self-exclusion is a formal, binding measure for those who need a long-term or permanent break from gambling. If you’re unsure which is right, contact our support team—we’ll discuss options respectfully and help you choose what suits your situation.

Your balance, bonuses and communications during a break

• Any remaining funds in your account can be withdrawn in line with our Terms and Conditions and are subject to standard verification checks.
• Active bonuses and promotional funds may be cancelled when a cooling-off or self-exclusion starts; we’ll explain how this affects your balance before you confirm a restriction.
• While any responsible gambling restriction is active you will not receive marketing or promotional communications from us.

Protection of minors and account security

• Only adults of legal gambling age may register. We verify age at registration and through ID checks; underage accounts are closed and winnings are voided.
• Parents and guardians: don’t leave accounts logged in or save passwords on shared devices. Keep login and payment details private and out of reach.
• Consider using parental control and gambling-blocking software such as Net Nanny, CyberPatrol, GamBlock, BetBlocker or Gamban to restrict access on family devices.
• Enable two-factor authentication where available to add an extra layer of protection to your account.
• If you suspect a minor is using an account, please contact our customer support immediately so we can take swift action.

Our commitment as an operator

• Our marketing is not aimed at minors or vulnerable people, does not mislead about chances of winning, and is never sent to players with active limits or exclusions.
• Our support staff are trained to recognise signs of problem gambling and to respond in a caring, non-judgemental way.
• If we detect behaviour that suggests harm, we will contact you with concern, offer support, and where appropriate apply protective measures such as limits or temporary suspension of the account. Any action we take is focused on your safety and wellbeing.

Getting help

Reaching out early is one of the most effective steps you can take. Help is free, confidential and available from a range of independent organisations:

• GamCare — practical support, counselling and information for people affected by gambling.
• BeGambleAware — advice and tools to help you manage your gambling and find support.
• Gambling Therapy — online support and therapy resources for gamblers and their families.
• Gamblers Anonymous — peer support groups offering shared experience and recovery tools.

These organisations also provide support to friends and family members who are affected by someone else’s gambling. If you are in crisis or having thoughts of self-harm, contact your local emergency services or a local crisis helpline immediately.

Contact us

If you want help choosing or activating any responsible gambling tool, need to discuss your account, or simply want to talk through options, our customer support team is here for you via live chat and email. We treat every request with respect and confidentiality.

You don’t have to deal with this alone. If gambling stops being fun, take a moment, use the tools available and reach out — help is always available.