Política de privacidad

We respect your privacy and are committed to protecting the personal data you provide when using AquaSpins Casino services. This Privacy Policy explains what information we collect, why we use it, how we protect it, and the choices you have. Please read it carefully. If you have questions or wish to contact us about your personal data, email [email protected].

1. Legal Status

We operate under an offshore gaming license issued in Curaçao. As the data controller for your account and related services, we process personal data to provide our platform, comply with applicable laws, and maintain a safe environment for all users. Where we rely on third parties to process data, we only work with organisations that meet our data‑protection and security standards.

2. Registration and Login Process

When you register and sign in we collect the information needed to create and maintain your account. This typically includes:

• Contact details (email address);
• Identity basics (full name, date of birth, country of residence);
• Account credentials (username, password);
• Technical data (IP address, device identifiers, browser type) used to secure access and detect abuse.

We may also ask you to provide identity and address documents to verify age and identity when required. Document verification helps us prevent fraud and meet our legal obligations.

Lawful bases for processing include performance of the contract with you, compliance with legal obligations, your consent (where requested), and our legitimate interests in fraud prevention and platform security.

3. Games and Software Providers

We provide games supplied by third‑party providers. To enable gameplay and related services we process limited gameplay data such as:

• Game session records and results;
• Game preferences and play history for account functionality and customer support;
• Anonymous or pseudonymised analytics used to monitor fairness and improve the service.

Where providers need access to personal data to deliver their services, we ensure appropriate contractual safeguards are in place. We work to limit the personal data shared to what is strictly necessary for the service.

4. Bonuses and Promotions

We use personal data to operate promotional offers and bonuses and to communicate relevant marketing messages. This may include:

• Sending you promotional emails or notifications if you have consented or where permitted by law;
• Using your play history and preferences to personalise offers;
• Recording promotional activity to ensure fairness and prevent abuse.

You can opt out of marketing at any time through your account settings or by contacting us. Promotional eligibility and any related processing are carried out in line with our terms and applicable law.

5. VIP and Loyalty Program

If you participate in our loyalty or VIP programme we process information to track points, tiers and rewards. This processing supports:

• Calculation and recording of loyalty points and tier status;
• Targeted communications about VIP benefits and exclusive offers;
• Account management by authorised VIP support staff.

Data used for VIP services is handled with care and for the purpose of delivering those benefits. You can request to stop personalised marketing related to the programme at any time.

6. Payment‑Related Verification and Legal Compliance

We process certain personal data to verify identity and to comply with applicable laws and regulations. Such processing is limited to what is necessary for compliance and fraud prevention. We apply strict safeguards and retain verification records only for as long as required by law or for legitimate business purposes.

7. Key Terms and Conditions and Account Enforcement

To enforce our terms and protect the site, we process data for:

• Monitoring for suspicious or abusive behaviour;
• Investigations into breaches of our rules and terms;
• Communications related to account status, restrictions or sanctions.

Automated systems may be used to detect unusual activity. If automated decisions significantly affect you, you can request human review following the procedures described in the "Your Rights" section below.

8. Mobile and Technical Features

When you access our services from mobile devices or browsers we collect technical information to provide and improve the service. This includes device type, operating system, unique device identifiers, and performance information.

We use cookies and similar technologies for essential site functions, analytics and to remember your preferences. You can manage cookie settings through your device or browser and in some cases within your account.

9. Security and Fair Play

We protect your personal data through a combination of technical and organisational measures, such as encryption in transit, access controls, secure storage and staff training. We regularly review security practices and work with trusted providers to maintain data integrity.

In the event of a personal data incident that risks your rights and freedoms, we will follow applicable notification requirements and provide information about steps you can take to protect yourself.

10. Responsible Gambling Features

We process data to provide and manage responsible‑gaming tools, including deposit limits, time‑outs and self‑exclusion. This processing helps to:

• Enable and enforce limits you set;
• Monitor patterns that may indicate problem gambling and offer support;
• Retain records of self‑exclusion or other restrictions for compliance and protection.

Data used for these features is treated confidentially and retained for the time necessary to respect the choice you made.

11. Advantages and Disadvantages (Privacy Perspective)

From a privacy standpoint:

• Advantages: We maintain verification and monitoring processes that enhance account security, help prevent fraud, and enable personalised services while offering controls to manage communications and limits.
• Disadvantages: As we operate under an offshore licence, regulatory approaches and remedies available locally may differ from those in some jurisdictions. Where your rights differ under local laws, our policy explains how you can exercise available rights.

12. General Casino Information

Data retention and transfers

• We keep personal data only for as long as necessary to fulfil the purposes described in this policy, to comply with legal obligations, or to resolve disputes. Retention periods vary by purpose.
• Your data may be processed or stored in jurisdictions outside your country of residence. Where transfers occur, we apply appropriate safeguards to ensure that your data receives an adequate level of protection.

Your rights

• You have the right to access, rectify, erase, restrict processing of, or request portability of your personal data, subject to applicable law.
• You may withdraw consent for processing that relied on consent at any time without affecting processing already carried out lawfully.
• You may object to processing based on legitimate interests. We will review and respond to such requests in accordance with applicable law.
• To exercise your rights or ask questions about our privacy practices, contact us at [email protected].

Complaints

If you are not satisfied with our response regarding your data, you may have the right to lodge a complaint with a relevant supervisory authority.

Changes to this policy

We may update this Privacy Policy from time to time. When we make significant changes, we will provide notice so you can review the updated terms.

Contact

If you have questions or requests about this Privacy Policy or our data practices, email [email protected].